Home > Family Support Worker – Prisoner Family Services – HMP Norwich

Family Support Worker - Prisoner Family Services - HMP Norwich

Salary: £18,673 per annum (based on 28 hours per week off the £12.60 per hour (Real Living Wage))

Based: HMP Norwich Visitors’ Centre

Working Hours and Patterns:

• The work pattern covers 28 hours per week as follows:
• Tuesdays 8.30am to 4.30pm (7.5 hours with 30-minute unpaid break), Wednesdays 10am to 4.30pm (6 hours with 30-minute unpaid break), Thursdays 8.30am to 4.30pm (7.5 hours with 30-minute unpaid break) and Saturdays 8:30am to 4pm (7 hours with 30-minute unpaid break)
• Although a degree of flexibility will be required at times to meet operational demand.

We have opportunities to join our experienced and dedicated Family Services Team working within the visitors’ centre at HMP Norwich providing a personal welcome for first-time and returning visitors to help them access the services available to them.

HMP Norwich, part of the main HMP Estate. offers a varied and exciting opportunity to work in a busy yet rewarding environment where no two days are the same. You will be required to obtain and retain enhanced security vetting for this role.

We are seeking Family Support Worker to join the team in providing effective and efficient running of the Visitor Centre, Tea Bar, Play Area in the Prison Visits Hall, assist on Family Days to ensure prisoners and their families have a valuable visiting experience, improving the quality of visits for children, young people and families helping to maintain positive, healthy and supportive family relationships.

Ideally you will have experience of dealing with people in a customer service-based role and be able to demonstrate excellent communication and problem-solving skills sometimes under challenging circumstances whilst embracing a non-judgemental and empathetic work ethic.

For this post we are particularly looking for you to have experience of working in the catering/hospitality sector as it will focus on running/working in the Tea Bar.

To apply, please click on the apply online button

Closing date for applications: 9am, Wednesday, 28^th January 2026

Safeguarding and DBS requirements for your role: Ormiston Families is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts. We are an equal opportunities employer; we value diversity and welcome applications from all sections of the community.