Visitors Centre, HMP Norwich, Knox Road, Norwich, NR1 4LU
01603 702301
Email: hmpnorwich@ormistonfamilies.org.uk
Visiting Times
Day |
AM |
PM |
Tuesday |
A1, A2, A3, A4, A5 & E Wings
10.00 – 11.30 |
F and G Wing and H/L Wings
14.00 – 15.30
|
Wednesday |
Closed |
M Wing & A6
14:00 – 15:30 |
Thursday |
B Wing, C Wing
10.00 – 11.30 |
F and G Wing and H/L Wings
14.00 – 15.30 |
Saturday |
F & G Wings and H/L Wings
10.00 – 11.30 |
A1, A2, A3, A4, A5 & E Wings
14.00 – 15.30 |
Sunday |
B Wing, C Wing
10.00 – 11.30 |
M Wing & A6
14.00 – 15.30 |
Please Note; HMP Visiting Times are subject to change, sometimes at short notice. Please refer to https://www.gov.uk/prison-visits or contact our visitor centre if unsure.
There is a cut off time for visitors at which point no visitor will be allowed to enter the prison. All visitors must have been searched and sat down in the hall by 10:30am in the mornings and by 2:30pm in the afternoons. Therefore, it is important to arrive at the Visitors Centre in good time for your visit and at the very latest 15 minutes after the visit start time.
The Visitors Centre opens one hour before every visit.
Booking Your Visit
You can visit someone either face-to-face or virtually via the Prison Video App.
All visits must be booked in advance.
Bookings can be made in one of three ways:
The Booking Line is open:
Monday-Thursday 10:00–12:00 13:30–16:00
Fridays 10:00–12:30 13:30–15:30.
All residents of HMP Norwich are allowed to receive three physical visits per calendar month. Enhanced prisoners are entitled to four physical visits per calendar month.
In addition, visitors can book more than one video visit per month, but only one at a time.
For all visits, whether virtual or in person, all visitors must be on the residents contact list.
Important Information about Booking Online (face-to-face only):
You will initially receive an acknowledgement email, however, you will be sent a further e-mail confirmation with the date and time of your visit. Please allow at least 3 working days for this confirmation. Do not assume your visit has been booked until you receive it and please be able to show the confirmation email when you arrive for your visit.
Take note if anyone has been UNAPPROVED to visit. Unapproved visitors will not be allowed in for a visit.
Getting Here
By bus: The No. 23/23a and 24/24a buses run regularly between the prison and Norwich bus station, Norwich train station and the city centre. Ask for the prison or Knox road.
By train: Regular trains to and from London Liverpool Street, Ipswich, Cambridge, Great Yarmouth, Sheringham and Lowestoft. From the train station, it takes approximately 20 minutes to walk to the prison. The walk is uphill. Alternatively, you can take a bus or taxi from the train station.
By car: From the A11, join the A47 towards Great Yarmouth. Take the exit marked A1042 towards Norwich N & E & Thorpe St Andrew. The prison is signposted from inner ring road and is situated off Plumstead Road.
Parking
Free parking is available at the prison. Please park in designated areas only.
Disabled access
The visitors centre is wheelchair accessible.
Identification
All visitors aged 16 years old or over must bring identification on every visit. Photographs of identification cannot be accepted.
Please see list of acceptable forms of identification here.
If you cannot meet the requirements for identification, authorisation may be sought to a Governor in advance of the visit. Any decision made will be considered on an individual basis. If you have any questions about ID, please contact the Visitors Centre on 01603 702301 or hmpnorwich@ormistonfamilies.org.uk
Refreshments
Ormiston Families deliver the refreshments for visits on behalf of HMP Norwich. Visitors order the refreshments for their visit at the Visitors Centre before their visit. Please note that there is a limit of £20 per visit and we can only accept cash at the Visitors Centre. We have no facility to accept payment by card.
Dress Code
HMP Norwich has a family-friendly dress code for visitors to help promote a safe and decent environment for everyone. Please note that part of that dress code involves no ripped clothing including ripped jeans, no smart watches, no short skirts without leggings and no hoodies. Visitors can wear coats and jackets through the search areas however all visitors will be obliged to hang their coats outside the visits halls so please dress appropriately for that as the temperature in the visits hall cannot be guaranteed.
Please see the attached document for the dress code in full.
If you have any questions about dress code, please contact the Visitors Centre on 01603 702301 or hmpnorwich@ormistonfamilies.org.uk
Children’s Visits
Ormiston Families run special Children’s Visits at HMP Norwich that take place in a specially designed play room. These visits are additional to the monthly visit entitlement.
Baby Bonding Visits
These visits allow families a chance to spend some precious, quality time with their new baby within the first three months of baby’s birth.
Family Days
Family Days take place at HMP Norwich in school holidays. They allow families more time together to play games and take part in activities.
StoryBook Dads
There is the opportunity for dads to make a recording of themselves reading their child’s favourite book. The child receives the DVD of their dad which they can watch again and again.
Please ask a member of Ormiston Families staff for more details about Children’s Visits, Baby Bonding Visits, Family Days and StoryBook Dads. Alternatively you can call 01603 702301 or email hmpnorwich@ormistonfamilies.org.uk
Safer Custody
If you are concerned about someone in HMP Norwich you can contact the Safer Custody Team on the number below.
01603 706387