Ormiston Families is a member of Norfolk & Waveney’s Children and Young People’s Alliance, which provides integrated mental health services to children and young people aged 0-25. The Alliance includes the CCG, Norfolk & Suffolk NHS Foundation Trust, Cambridgeshire Community Services NHS Trust and MAP, and is committed to the principles of the THRIVE framework of Getting Advice, Getting Help, Getting More Help and Risk Support.

Our emotional wellbeing service, based in our Norwich Hub, offers professional mental health support to any child or young person, aged 4 – 14 years, living in Norfolk or Waveney or registered with a Norfolk or Waveney GP.

We offer sessions in a variety of venues in your local community or, where appropriate, in your own home. Sometimes, it’s useful if intervention sessions are held in school.  If you think you may have problems accessing any of our venues, let us know and we will try to find a solution.


Due to the current Covid-19 pandemic we know that for many families this will be a very challenging time, and we want to reassure you that our teams are working hard to continue to offer services to children and young people experiencing mental health issues.  We are now offering face to face sessions, alongside our self-help advice, telephone and video support (subject to normal wait times)

This support and self help guide for children, young people and families has been created with the support of children, young people and their families.


If you are a parent or young person seeking advice and support, please call us on 0800 977 4077 or email

You can also use a referral form and return to us by post
(Ormiston Families, 11 Prince of Wales Road, Norwich, Norfolk, NR1 1BD) or email (Point1@ormistonfamilies.org.uk).

The referral form is also suitable for Professionals to use.

Before making this referral, please ensure that you have considered whether we are the right service to meet your child/young person’s needs. If you are at all unsure, please contact our partners at the Healthy Child Service on 0300 300 0123. They will be able to offer you advice, support and guidance in the first instance and help you decide if a referral to us is the best step at this time. Thankyou.

For advice, support as well as wellbeing and activity ideas during the Covid-19 pandemic please take a look at our

Covid-19 resource pages.

For enquiries about the Link programme, email


The office is staffed Monday – Friday 08:00 – 13:00 and 14:00-19:00, Saturday 08:00 – 13:00