Home > Family Support Worker – Prisoner Family Services – HMP Highpoint

Family Support Worker - Prisoner Family Services - HMP Highpoint

Salary: £15,756 based on average of 25.25 hours per week (FTE £21,840 per annum) (Real Living Wage).

Based: HMP Highpoint Visitors’ Centre

Working Patterns:

We run the visit centre on Wednesdays/Fridays/Saturdays/Sundays & Mondays and the rota-based shift pattern for this post is as below: 

• Shift patterns working each week on a Monday (6.5 hours 10am to 5pm with 30 minute unpaid break), Wednesday (5.5 hours – 10am to 4pm with 30 minutes unpaid break) and Friday (6.5 hours – 10am to 5pm with 30 minute unpaid break). You will also work one full weekend at least every other weekend  working Saturday (5 hours – 12pm to 5pm with no unpaid break) and  Sunday (8.5 hours – 8am to 5pm with 30 minute unpaid break each 4 week rota.
• Average hours will be 25.25 hours per week.
• For all options a degree of flexibility will be required at times to meet operational demand.  

We have opportunities to join our experienced and dedicated Family Services Team working within the visitors’ centre at HMP Highpoint providing a personal welcome for first-time and returning visitors to help them access the services available to them.

HMP Highpoint, part of the main HMP Estate. offers a varied and exciting opportunity to work in a busy yet rewarding environment where no two days are the same. You will be required to obtain and retain enhanced security vetting for this role.

We are seeking Family Support Worker to join the team in providing effective and efficient running of the Visitor Centre, Tea Bar, Play Area in the Prison Visits Hall, assist on Family Days to ensure prisoners and their families have a valuable visiting experience, improving the quality of visits for children, young people and families helping to maintain positive, healthy and supportive family relationships.

Ideally you will have experience of dealing with people in a customer service-based role and be able to demonstrate excellent communication and problem-solving skills sometimes under challenging circumstances whilst embracing a non-judgemental and empathetic work ethic.

Please Note: You will need to have access to your own transport as HMP Highpoint is not accessible by public transport.

To apply please click on the Apply Online button

Closing date for applications:  4pm, Wednesday 11th September 2024

Interviews: to be held in person on site on Tuesday 17th September 

Safeguarding and DBS requirements for your role:

Ormiston Families is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

We are an equal opportunities employer; we value diversity and welcome applications from all sections of the community.

Apply online here