Home > Family Support Worker (Various hours)- Prisoner Family Services – HMP Wayland

Family Support Worker (Various hours)- Prisoner Family Services - HMP Wayland

Salary: £12.00 per hour, (FTE £21,840 based on 35 hours per week) (Real Living Wage)

Based: HMP Wayland Visitors’ Centre

Working Pattern; We facilitate visits on Mondays/Wednesdays/Thursdays/ Fridays/ Saturdays & Sundays and we are recruiting for a variety of rota-based shift patterns as below:

• 21.5 hours average per week working three shifts per week across Mondays, Wednesdays, Thursdays and Fridays 9.30am to 4.30pm (6.5 hours with 30 minute unpaid break) and two weekend days per 4 week rota/per month either on a Saturday or Sunday 12.30pm to 4.30pm (4 hours with no unpaid break).
• 12 hours average per week working Thursdays and Fridays 12.30pm to 4.30pm (4 hours with no unpaid break) and four weekend days per 4 week rota/per month either on a Saturday or Sunday 12.30pm to 4.30pm (4 hours with no unpaid break).
• 4 hours average per week working four weekend days per 4 week rota/per month either on a Saturday or Sunday 12.30pm to 4.30pm (4 hours with no unpaid break).
• For all options a degree of flexibility will be required at times to meet operational demand.

We have opportunities to join our experienced and dedicated Family Services Team working within the visitors’ centre at HMP Wayland providing a personal welcome for first-time and returning visitors to help them access the services available to them.

HMP Wayland part of the main HMP Estate offers a varied and exciting opportunity to work in a busy yet rewarding environment where no two days are the same. You will be required to obtain and retain enhanced security vetting for this role.

We are seeking Family Support Worker to join the team in providing effective and efficient running of the Visitor Centre, Play Area in the Prison Visits Hall, assist on Family Days to ensure prisoners and their families have a valuable visiting experience, improving the quality of visits for children, young people and families helping to maintain positive, healthy and supportive family relationships.

Ideally you will have experience of dealing with people in a customer service-based role and be able to demonstrate excellent communication and problem-solving skills sometimes under challenging circumstances whilst embracing a non-judgemental and empathetic work ethic. Experience of providing play activities for children of a range of ages would be advantageous.

Please Note: You will also need to be able to have access to a car or be driven to the Prison as HMP Wayland is in a remote location and is not accessible via Public Transport.

To apply please click on the Apply Online button

Closing date for applications:  4pm, Thursday 26th September 2024

Interviews: to be held in person on site on Tuesday 8th October 2024 

Safeguarding and DBS requirements for your role:

Ormiston Families is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

We are an equal opportunities employer; we value diversity and welcome applications from all sections of the community.

Apply online here