Salary: 
£15,288 per annum (based off FTE £21.840)
Location: 
HMP Norwich
Closing date for all applications: 
5pm Monday 3rd June 2024

Salary: £15,288 per annum (based on 24.5 hours per week average off the £12.00 per hour (Real Living Wage))

Based: HMP Norwich Visitors’ Centre

Working Hours and Patterns:

  • The work pattern covers 24.5 hours per week as follows:
  • Tuesdays 8.30am to 4.30pm (7.5 hours), Wednesdays 10am to 4.30pm (6 hours), Thursdays  8.30am to 4.30pm (7.5 hours) and two weekend days every four weeks working 8.30am to 4pm (7 hours)
  • Although a degree of flexibility will be required at times to meet operational demand.

We have opportunities to join our experienced and dedicated Family Services Team working within the visitors’ centre at HMP Norwich providing a personal welcome for first-time and returning visitors to help them access the services available to them.

HMP Norwich, part of the main HMP Estate. offers a varied and exciting opportunity to work in a busy yet rewarding environment where no two days are the same. You will be required to obtain and retain enhanced security vetting for this role.

We are seeking a Family Support Worker to join the team in providing effective and efficient running of the Visitors Centre, welcoming visitors and providing them with information and support as they come to visit someone at the prison. The successful candidate will be expected to assist on Family Days, Children’s Visits and other services to ensure prisoners and their families have a valuable visiting experience, improving the quality of visits for children and families helping to maintain positive, healthy and resilient family relationships.

In particular, we are looking for someone to provide administrative support across the service to assist in the smooth running of all of our additional services e.g. StoryBook Dad, Children’s Visits, Family Days etc. This could involve and may not be limited to taking minutes of meetings, ordering items on amazon, file opening, providing monthly data and information.

Also at HMP Norwich, we are proud to have an excellent team of volunteers who help staff with various tasks across the service. Within this role, we are also looking for someone who will support the Team Leader on volunteer recruitment, training and co-ordination.

Ideally you will have experience of dealing with people in a customer service-based role and be able to demonstrate excellent administrative, communication and problem-solving skills sometimes under challenging circumstances whilst embracing a non-judgemental and empathetic work ethic.

For further information please see the job pack below, and to apply please click the apply button below

Closing date for applications: 5pm, Monday 3rd June 2024

Interviews to be held: Thursday 19th June 2024

Safeguarding and DBS requirements for your role:

Ormiston Families is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

We are an equal opportunities employer; we value diversity and welcome applications from all sections of the community.

Employee Privacy Policy

Ormiston Families collects and processes personal data relating to its employees to manage the employment relationship.

Please download and read our Employee Privacy Policy before applying.

Application Pack

Download Job Information Pack


Apply Online