Our services in HMP Lincoln are delivered on behalf of our operational partners, The Lincolnshire Action Trust.
The team is based in the FIRST (Family Information and Release Support Team) centre to the left of the main prison gates. The Visitors Centre is then located to the left of the FIRST Centre. The team provide support, information and guidance to visitors and family members of prisoners.
Booking a visit
All visitors to HMP Lincoln must book their visit in advance. Visits can be booked online here or by calling the Visits Booking Line on 01522 663 172. The booking line is open Monday-Friday 09:30 - 12:00, Monday - Friday.
- Tuesday - Thursday: 14:00 - 16:00
- Saturday & Sunday: 09:00 - 11:00 and 14:00 - 16:00
For 14:00 visits please arrive for booking in at 13:30 and for 09:00 visits please arrive for booking in at 08:30.
Please be advised that prisoners on the basic IEP level will have shorter visits as detailed below.
Convicted prisoners: visits start at 10am for morning visits and at 3pm for afternoon visits.
Unconvicted prisoners: visits start at 10:30am for morning visits and 3:30pm for afternoon visits.
There is disabled access to the centre and the prison. Please inform staff of any additional needs prior to arrival. You can request a disabled parking space if you have a blue badge at the time of booking. The FIRST centre phone number: 01522 663 355.
HMP Lincoln main phone line: 01522 663 000
There is a visitors’ car park behind the prison. Please go down the road to the left of the prison (Greetwell Lane) and the visits car park is on the right. You will need change for the parking meter.
By public transport
There are trains to Lincoln Central. There are taxis at the station or it is a 30 minute walk but bear in mind that this is uphill. The bus station is located on Tentercroft St which is a 5 minute walk from the train station. Bus number 4 stops at Lincoln County Hospital which is opposite the prison.
Direct cabs: 01522 567567 Discount cabs: 01522 800800 Handsome cabs: 01522 545352
When you arrive
When you arrive at HMP Lincoln, please go to the visitors’ centre and speak to a member of Lincolnshire Action Trust team (in purple tops). You will need to bring ID, up to £20 per person in coins to spend in the café and a £1 coin for your locker. ID for adults should be photographic, but otherwise a birth certificate and bank card, 2 utility bills or bus pass or citizen card can be used. Under 18s need either a birth certificate, red health book or a passport.
Booking in with your ID is done in alphabetical order and the starting letter rotates for each visits session. You will be called up to book in by the 1st letter of the surname of the person you are visiting. The letter is displayed at the booking in desk and you can find this out in advance by contacting the FIRST team.
Once booked in you will be given a number and when this is called you will be taken through to the visits hall. All mobile phones and unauthorised articles must be left in the lockers in the visitors’ centre.
Before entering the visits hall you will be searched by a member of staff. A sniffer dog will also be in attendance. Once cleared, you will be taken into the visits hall and directed to your table.
Inside the visits hall there is a small café providing hot and cold drinks and a variety of hot food, snacks and sweets.
Children are your responsibility at all times inside the prison and the visitors centre. A play area is available in both locations and activities are provided. Please note that no food and drink are allowed in either of these areas.
Concerns about a prisoner
Lincolnshire Action Trust staff understand that prison can be a very difficult time, for both prisoners and their families. If you have any concerns about a prisoner at HMP Lincoln, feel free to contact the Safer Custody team on 01522 663000 or speak to a member of staff at the visitors’ centre or in the visits hall.
- Family visits: these are special visits which take part several times a year, usually during the school holidays. These are on a Wednesday and run from 10:30 – 14:30. Application is by prisoner and a maximum of one adult is allowed with accompanying children.
- Being a Dad course: this is a 3 day course for dads which focuses on improving their confidence in parenting and provides an opportunity for prisoners to share their experiences and receive support from other dads.
- Family liaison: information, guidance and support on a wide range of matters affecting prisoners’ families is offered to prisoners on their wing and to their families directly through visits or via contact with the FIRST centre.
T: 01473 724517
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